Product / Hotel operations
A simple board.
A few clear steps.
Handling a request takes just a few actions: open it, assign a staff member and mark it complete. The room number, details and status are all in view.
New requests from guest rooms.
Requests accepted by staff.
Tasks completed by the team.
Request workflow
A few taps.
Then take care of the guest.
- 01
Receive a request
The room and request details are already in the card. Staff can accept it straight away.
- 02
Assign a staff member
Choose who is responsible so colleagues know who is handling the request.
- 03
Complete the task
Mark the task complete after providing the service. The guest sees the updated status and knows the request has been handled.
Hotel departments
Each team's work. A shared process.
| Department | Example requests | Role in the process |
|---|---|---|
| Housekeeping | Towels, amenities and room cleaning | Accept a request, assign a staff member and mark it complete. |
| Reception | Guest assistance and general enquiries | Clarify the request and arrange the service. |
| Engineering | Help with a problem in the room | Receive the issue details and carry out the necessary work. |
Participating departments and available services depend on the selected configuration.
Proactive messages
“Your room has been cleaned.”
After cleaning, a staff member selects a prepared message and sends it to the guest.
Guests know the work is done and can see the team's care. If something is missing, they can reply directly. The hotel has an opportunity to hear about another need during the stay.
Getting the team started
Help staff
get started easily.
Together, we choose familiar services and practise them with staff: towels, cleaning and guest assistance. Before launch, we check that everyone knows where requests arrive and what to do next.
Request history
See how a request
was handled.
The request card keeps the assignee and activity history together. Managers can retrace the service when a guest has a question, and staff can continue with the same context.
Next step
See how Screon could work in your hotel.
We will follow a request from guest to staff and discuss the first services for your pilot.